Shipping policy

Shipping options

Black Jewel Caviar offers shipping within the United States and pickup in Brooklyn, subject to product and location availability. Available shipping methods, charges, and any delivery estimates are shown at checkout before you place your order. Options and rates may vary with the items, destination, and delivery method.

Some products are perishable and may require a faster delivery method or special handling. Please review the options at checkout and follow the storage instructions on the product packaging when your order arrives. Contact us before ordering if you have a question about a delivery location or a specific date.

Processing and delays

Processing times can vary by product, order timing, and destination. Contact us for current fulfillment timing. Weather, carrier disruptions, holidays, and incorrect address information may affect delivery. If we cannot ship an order as promised, we will contact you and provide the choices and refunds required by applicable law.

Pickup

When pickup is offered at checkout, wait for the pickup-ready notice before visiting. Our pickup location is 2749 Ocean Ave, Brooklyn, NY 11229.

Questions

For shipping or pickup questions, contact info@blackjewelcaviar.com or (718) 368-2391. If an order arrives damaged or incorrect, please see our return and refund policy or contact us promptly.